Shipping & Returns

Yay! You've ordered something special for yourself! Here's what to expect:

Shipping

I personally package all orders as soon as humanly possible and with utmost care. Our local post office is open until 4pm Mon - Fri. I cannot ship on weekends. I will ship all orders within 1-2 business days. In the event that I am on some kind of mega awesome vacation, you will know ahead of time (and I'll even be sure to include a rad postcard just for you! 😀)

Currently, shipping rates are based on weight and distance, and I take my packages down to our local USPS where our Post Master, Dave, handles them with care. Sometimes I bring Dave a muffin or tea. Perks of small-town life, Baby. 

Speaking of small-town life, Grand Marais is indeed in the middle of nowhere. Plan for a couple extra days in transit time. Weather can play a big factor, so just keep an eye on your tracking and know that good things still come to those who wait. 

Loss or Damages

Unfortunately, we all know s**t happens sometimes. If your candle arrives broken or damaged in any way, PLEASE take a picture and email it to me at bri@bri-cycled.com, and I will make it right. 

I cannot be held responsible, however, for any missing packages after they have been deemed delivered by the carrier. I will certainly help you track a package in every way that I can, though. 

Returns, Refunds, & Exchanges

At this time, I am not accepting returns or exchanges simply from a logistical standpoint. Down the road, that may change. That said, your happiness and satisfaction is THE most important thing to me. If you are unhappy with your purchase in any way, I want you to feel comfortable emailing me at bri@bri-cycled.com, and together we can best figure out how to remedy the issue! 

Again, thank you for supporting me and my little endeavor here!

Lots of love,

Bri